Because each CBG is custom built to your specifications and due to labor time and cost expended to fulfill your order, there are NO REFUNDS. If your CBG is defective I'll modify or replace it within 30 days of arrival to me free of charge pending a detailed inspection. If I determine that no modification or repair is necessary, I will send it back to you and you will pay return shipping. Any returns without a pre-approved Return Merchandise Authorization (RMA) number from me will be refused and returned, customer pays return shipping fees. Ordering from this web site binds you to agree to the above policy.