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Mad With Macintosh

 

 

 

Answers to Frequently Asked Questions about Staying Online

 

By Sue Korlan

 

 

 

1) When I try to go to any page with my browser, the browser tells me that it cannot find the DNS entry.
2) When I try to connect I get the message Dead Link.
3) How do I set up MacTCP?
4) How do I set up FreePPP?
5) How do I set up ConfigPPP?
6) What modem string should I use?
7) How do I use a terminal program?

 

1) When I try to go to any page with my browser, the browser tells me that it cannot find the DNS entry.

There are a couple of reasons for this problem. First of all, you may have been accidentally disconnected. Check to see if you are still online. If you aren't, reconnect and try again.

If you are still connected, go to the Preferences or Options in your browser and clear the cache. Sometimes it gets corrupted and prevents your browser from finding the page it is looking for. Try again and see if you can now go to the page you want. Try a few other pages as well to make sure the problem is not with a specific page. If the problem is with a specific page only, try contacting the webmaster at that site to see if they have a problem with their site.

If you still can't get to any page, quit your browser and get off line. Open up your system folder and throw away the MacTCPDNR. Restart your computer and then empty the trash. Get back online and try to go to a page you couldn't reach before.

If you still can't get to any page, open up your TCP client and copy down the information in it. Then open up your system folder, open up the preferences folder, find MacTCP Prep and TCP/IP Preferences, and throw them in the trash. Then reopen your TCP client and make suer the information in it is still correct. Get back online and try to go to the pages you want to visit.

Finally, if all else fails, call your ISP. Mine once changed its DNS numbers without informing us customers, and as a result we all got to call in when we couldn't surf any more. As soon as we had the correct numbers again, we were able to go where we wanted.

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2) When I try to connect I get the message Dead Link.

This is the computer's way of telling you that it doesn't think that your name and password go together. Remember that it wants your user name, the part of your e-mail address that goes in front of the @ sign, when it asks for name, and not your real name. Usually it wants this in lower case letters. Your password should be exactly the way your ISP has it; in other words, put capital letters where your ISP did and lower case letters where it did as well. You may want to check with your ISP to make sure that what you think your user name and password are is the same as what your ISP thinks they are. You must match the user name and password your ISP has for you in order to get online. If you are sure that you have both parts typed in correctly, and it still tells you dead link, go into your PPP client and erase your user name and password. Quit the client. Open it back up and type your password in the user name box. Then type it again in the password box exactly the way it looks on the line above. Then erase the password out of the user name box and type your user name back in. Try to connect again.

If that doesn't work, copy all of the information in your PPP client down. Then open your system folder, open your preferences folder, and throw all of your PPP preferences away. Empty the trash and reenter all the information you had in your PPP client. Try to connect again. If that doesn't work, throw away the preferences again and also throw away all the parts of the PPP client and reinstall it. Then reenter the information and try again.

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3) How do I set up MacTCP?

On the front page, you will see that you have a number of icons. Highlight the one you want to use. Note that AOL and PPP do not work together well, so if you have both icons, you should close MacTCP, and decide whether you are going to AOL or PPP. If you are using AOL, go to the Control Panels Folder and move the PPP control panels to the control panels disabled folder. If you are using a different ISP, move the AOL Link extensions out of the Extenisons Folder in your system folder and into the extenisions disabled folder. Also remove any PPP extensions that do not belong to the version of PPP you are using. Then restart your computer. Now when you open MacTCP you should see only one PPP or AOL icon, along with Local Talk. Highlight PPP. Make sure that the version number in the lower left hand corner says 2.0.6, because there were problems with earlier versions of this software. If you are using AOL, their software will generally set this control panel up for you without any effort on your part, so the rest of these directions are mainly for people who will be connecting via an ISP. Leave the IP address box alone. When you are connected the number your computer is using will appear there. Hit the MORE button to go to the next page.

On the second page, choose Server in the first box. To the side of that where it says Class, put C because most ISPs will give you the same set of three numbers every time but will change the last set. Bigger ISPs may only give you the same two sets of numbers, and change the other two sets, and then you should put B in that box. At the bottom where it says Domain, you should put your host's name. For example, if your ISP's name was isp.com, you would put isp.com in the box under the word domain. In the boxes below that, put in a period. Under the box that says IP Address, put in the number that your ISP gave you. In the box directly below that, repeat the first number. In the third box, put in the second number they gave you. Check the top button for Default. Your TCP client is now ready to go.

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4) How do I set up FreePPP?

First of all, FreePPP requires at least a 68020 processor, System 7.1 or greater, and 32-bit addressing. Therefore, if you are using a 128k, 512k, Plus, SE, or Classic, you cannot use this PPP client. If you are using an SE30 or any other machine which is not 32-bit clean, you will need to install MODE32, available from Apple, before using this software. If you are using a machine which has the option to use 32 bit addressing or not, make sure that 32-bit addressing is turned on in your memory control panel.

Different versions of FreePPP are designed slightly differently. When you open it up, you will see either 3 or 4 tabs. If you don't see them, you will see a tringle in the lower left hand corner. Click on it and you should see the tabs. The first tab is general, which is the one open. If you want to open a connection when you launch a program that goes online, then check the first box. If you want your computer to disconnect you afetr a give amount of time online, check the second box and set the time you want to remain on line. If you check the box that says check line, you will get knocked off a lot, so don't check that box. The other three boxes are up to you if you want to use them or not. If you have enough memory, you may like to have FreePPP open while you surf, whereas if you are tight on memory you may not want it open. If you hit the I in the upper right hand corner while you are connectd you will see some information about your connection, so you might want FreePPP open. Also, you may decide that you would rather have FreePPP open some program when it connects, so you might check that box. When you do you will get a box in which to find the program you want to have open, the way you sometimes have to find the document you want to open when you have a word processor already open. When you select a program in the box the box will disappear and the page will tell you what program it will open when you connect.

Some versions have a box on this page that says Modem Setup. Check this box. If you do not have this box, check the tab that says Modems. Select Connected to Modem Port. If you have an internal modem, also check the box that says Performa Internal Modem.Check hangup on disconnect in order to free up your phone after you go off line. If you want to get to the point where you can hear whether or not your modem is making a good connection, check speaker enabled. If you don't want to hear your modem connect, don't check that box. Make sure that you have the same dial type checked as you use with your phone for voice calls. Leave the other boxes unchecked. For Modem Init String Settings, you will do best to put in the string suggested by the manufacturer of your modem for that specific modem by checking the box that says use and typing in the string. If you got to the modem section by way of the Modem Setup box, now check okay. Then hit the Accounts tab, hit Edit, and choose the Connection tab in the middle. If you had the tab that says Modems, stay where you are for a moment. For port speed, you will generally want a speed faster than your modem, to take into account compression. For instance, a 14.4 modem will generally be set either at 19200 or 34400. Flow Control should be set at CTS&RTS(DTR) unless you have a Global Village modem with a speed less than 56k, in which case it should be set to CTS Only. If you find that your connection seems to miss some information, lower your port speed until you no longer lose information.

Now go to the Accounts tab if you are not already there and hit Edit. Give the server a name, so that if some day you have more than one ISP, you will be able to recognize it as this specific account. Type in your user name, which is the part of your e-mail address that goes before the @ sign. Put it in lower case unless your ISP tells you otherwise. Type in your password, making sure to make the capitals capital and the lower case letters small. Type in the phone number your ISP gave you to call them up in order to connect. If you have to call the area code, put it in the area code box and check use area code. Connect directly unless you are told to do otherwise by your ISP. Close the Account tab.

If you have call waiting which you want to disable when you go online, or if you must add some number, such as the prefix 9, to make an outgoing phone call, hit the Locations tab. To disable Call Waiting, use the prefix *70, (star, seven, zero, comma). If you need some specific prefix or suffix, put it in the appropriate box. Leave the rest of the Location box alone, because the rest of it does more to create problems than to solve them. If it asks you if you are sure that you don't want to enter any more information, the answer is yes, you are very sure that you don't want to use the rest of the Location information.

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5) How do I set up ConfigPPP?

Open the PPP, and make sure that it is set to the Modem Port if that is where your modem is connected. Leave Idle Time Out at None and Echo Interval Off. Check havg up on close, so that you can use your phone line after you are disconnected. If you want to get to the point where you can hear whether or not your modem is making a good connection, leave the box marked Quiet Mode unchecked. If you don't want to hear your modem connect, check that box. Then click on the new button. Type in a name which you will recognize as belonging to this particular ISP, in case you should eventually have more than one. For port speed, you will generally want a speed faster than your modem, to take into account compression. For instance, a 14.4 modem will generally be set either at 19200 or 34400. For Flow Control should be set at CTS&RTS(DTR) unless you have a Global Village modem with a speed less than 56k, in which case it should be set to CTS Only. If you find that your connection seems to miss some information, lower your port speed until you no longer lose information. Make sure that you have the same dial type checked as you use with your phone for voice calls. Type in the phone number your ISP gave you to call them up in order to connect. Put *70, (star, seven, zero, comma) in front of this number if you have call waiting and need to disable it while you are online. Put any prefixes or suffixes you need to dial out in their normal place around the number your ISP gave you if you need them. Use the appropriate modem string for your modem. only use a connect script if your ISP tells you to. Highlight Authentication and type in your user name, the part of your e-mail address that goes in front of the @ sign, when it asks for name, and not your real name. Usually it wants this in lower case letters. Your password should be exactly the way your ISP has it; in other words, put capital letters where your ISP did and lower case letters where it did as well. Click the Done button and hit the Open button on the first page of ConfigPPP in order to get connected.

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6) What modem string should I use?

<http://www.jenera.com/modems> has a list of strings for over 5000 modems. Yours is bound to be there somewhere. Do a search for it, copy down the string it gives you, and type that string into the appropriate place in your PPP client. If there is more than one string listed for your modem, you might want to try out different ones to see which works best for your specific computer and ISP.

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